Support

Improve Support Efficiency
with Innovative Tools

Manage all conversations and users in a shared area, and forget everything else. From here on out, it's just you and the customer – happily connected by ClickChat. Ready to get started?

Manage Conversations

Easily manage your conversations in one place with our user-friendly interface. Search for conversations, delete messages, view users’ online status and see when they are typing in real time.

Omni-channel Experience

Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in ClickChat. Save time with communication that happens in one place.

Departments

Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.

• Department email notifications
• Update conversations department
• Restrict access to conversations

Message Editor

Create the perfect message by using 3000+ emojis and by formatting the text with Slack-inspired markup syntax. Surprise your users with custom HTML messages, and attach media and files in just one click.

Real-time Queue

Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.

• Waiting time and queue position
• Set max concurrent chats limit
• Updates in real-time

Saved Replies

Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won't have to type the same messages over and over. You can also save Rich Messages and custom content.

• Insert by keyboard shortcut
• Save and reuse messages
• Save custom content
• Save Rich Messages

Multi-user Direct Messaging

Send direct chat messages, emails, and text messages to users in real-time. Use custom merge fields to personalize every message and automatically send notifications.

• Support for emails, SMS and text messages
• Send messages to several users

Email Piping

Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.

• Reply to users via email
• Users may reply by email
• No server-side configuration

Reports

Get an overview of how chat and your agents are performing

Agent Ratings

Gather feedback on your customers' live chat experiences and use lessons learned to improve customer service. Check your agents' ratings and send post-chat messages.